Celgene Associate Director, Sales Operations in Summit, New Jersey
Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.
The Sales Operations team supports our sales and marketing teams to enable us to exceed our strategic and operational requirements. This role leads the Sales Operations team, responsible for our Customer Relationship Management System (Veeva), Speaker’s Bureau and Non-Personal Promotions (NPP) operations.
Responsibilities include, but are not limited to, the following:
Lead a team of four with responsibilities for customer relationship management (CRM) system (Veeva), Speaker’s Bureau and non-personal promotions operations.
Supports Sr. Manager, Sales Operations and works cross-functionally with Sales, Sales Training, Data Analysis and Marketing to leverage the Veeva system to execute on strategic goals. Identify new areas of opportunity to improve the Veeva experience for our stakeholders through collaborative partnerships.
Supports Sr. Manager, Sales Operations and collaborates with Marketing, Marketing Agencies and Data Analysis to design, develop and maintain core NPP operations processes.
Supports Sr. Manager, Speaker Bureau to manage speaker bureau execution, identify areas for improvement and troubleshoot issues as they arise. Includes working closely with sales and marketing partners to manage budgets and operations.
With the support of the team, creates and manages a streamlined operations plan to integrate and leverage our sales and marketing operation systems while minimizing costs to the organization.
Acts as a liaison with corporate compliance to ensure all systems support our sales representatives and meet compliance requirements.
Facilitates/drives internal discussions with IT partners to build or streamline systems as necessary.
Trouble-shoot and manage sales and marketing inquires.
Other responsibilities as deemed necessary
Strong sense of teamwork and collaboration skills
Strong project management, problem-solving, and decision-making skills
Excellent communication skills (both oral and written), with the ability to communicate across multiple functions and levels
7+ years Pharmaceutical/Biotech/Healthcare experience
MBA or Master’s Degree preferred
Previous people management experience
Experience managing vendors
CRM knowledge including Digital Marketing experience preferred
Celgene is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Celgene complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Celgene in the U.S.
At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients. Our mission is to focus on the discovery, development, and commercialization of products for the treatment of cancer and other severe, immune, inflammatory conditions. Energizing this mission are the uniquely talented individuals that bring their passion, creativity, and innovation to work every day. Bring your unique gene to our team.