Celgene Executive Director Patient Support and Reimbursement in Summit, New Jersey


Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, ​quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.

The Executive Director, Patient Support and Reimbursement, is responsible for leading the development and management of our patient access support services and reimbursement strategies across all Celgene current and future pipeline products. The ideal candidate will have experience leading a large, diverse team, and creating proven solutions that improve patient access to medications and treatment.

In addition, the Executive Director is responsible for developing a cohesive approach across all Celgene Patient Support Service platforms to build a Celgene Center of Excellence for current and future portfolios and accountability to lead the integration across both franchises to ensure unified platforms for responding to daily customer issues / resolution and serving as a point of contact for Celgene cross functional partners in customer care, channel marketing, finance, business analytics, sales, market access, commercial learning, and marketing as well as external vendors.

The Executive Director will oversee the development of the colleagues in Celgene Patient Support within the Hematology/Oncology and Inflammation & Immunology franchise to develop a bench strength and enhance career development by providing leadership and motivation through results oriented, focus, clear communication and direction, delegation and coaching.

Responsibilities will include, but are not limited to, the following:

  • Provide strong leadership and team direction to achieve excellent results and deliver on the goals and expectation for Celgene Patient Support.

  • Conduct results focused operating reviews and drive appropriate change and adjustment to ensure desired alignment and execution of strategies and tactics to align with US Market Access.

  • Provide a strategic vision and set clear expectations to lead employees in goal setting and performance planning. Conduct performance evaluations and ensure continuous development for direct reports.

  • Lead and monitor day to day operations and strategy of Celgene Patient Support, PAP and financial assistance service providers to ensure high quality performance and adherence to contractual requirements.

  • Ensure the Key Performance Indicators (KPIs) and workload index for Specialist teams and vendors are monitored effectively and efficiently, soliciting process improvements when necessary.

  • Provide guidance for critical customer issues, access and program performance trends that are escalated and ensure follow through to resolution.

  • Lead the strategic planning for upcoming launches, launch meetings, and other opportunities to interact with senior management in the organization.

  • Drive the implementation of new services, program enhancements and operational efficiencies.

  • Effectively prioritize, allocate and manage financial resources; regularly monitor expenditures and budget variance for patient support services, along with any operating costs to CPS.

  • Understand how to navigate within a matrix and manage the infrastructure to coordinate resources and align efforts between both franchises.

  • Work in conjunction with legal, regulatory and compliance personnel on CPS business rules and rules of engagement.

Skills/Knowledge Required:

  • Requires minimum of a Bachelor's Degree, Master's Degree a plus.

  • 15+ years in the pharmaceutical industry with expertise in commercialization, reimbursement, channel customers, specialty pharmacy, specialty distribution, coding and all aspects of patient support/HUB services.

  • Expertise in oncology, hematology, and inflammation & immunology pharmaceutical products is preferred.

  • Understanding Medical/Legal/Regulatory Review processes at a pharmaceutical manufacturer.

  • Candidates should have a working knowledge of the compliance and regulatory environment for pharmaceutical manufacturers.

  • Excellent communication, presentation and time management skills required; must be adaptable, flexible and able to work well within a team and relate effectively with people at all levels of the organization including Senior Leadership.

  • Able to inspire a large team to excel by fostering a climate of energy, excitement and personal accountability.

  • Demonstrated leadership in ambiguous situations.

  • Understanding of the complex US legal, regulatory, and compliance regulations and guidelines.

  • Ability to partner with key internal stakeholders to understand Celgene’s key objectives, and to drive plans that achieve or exceed these.

  • Proven teamwork and collaboration skills with a demonstrated track record working with cross-functional teams.

  • Ability to analyze data to drive decision-making.

  • Able to effectively manage competing priorities with strong sense of urgency.

  • Ability to think creatively / innovatively striving for solutions to access issues.

  • Ability to effectively plan, prioritize, execute, follow up and anticipate problems.

  • Ability to influence across functions to gain consensus on solutions.

  • Ability to engage Senior Leadership on patient focused solutions.

Celgene is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Celgene complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Celgene in the U.S.COMMITTED TO IMPROVING THE LIVES OF PATIENTS WORLDWIDE

At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients. Our vision as a company is to build a major global biopharmaceutical corporation while focusing on the discovery, the development, and the commercialization of products for the treatment of cancer and other severe, immune, inflammatory conditions.

“At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients.”

There are more than 300 clinical trials at major medical centers using compounds from Celgene. Investigational compounds are being studied for patients with incurable hematological and solid tumor cancers, including multiple myeloma, myelodysplastic syndromes, chronic lymphocytic leukemia (CLL), non-Hodgkin’s lymphoma (NHL), triple-negative breast cancer and pancreatic cancer. As committed as we are to clinical accomplishment, we are equally committed to patient support, which is a guiding principle at Celgene. We believe all who can benefit from our discoveries should have the opportunity to do so. Celgene puts patients first with industry-leading programs that provide information, support and access to our innovative therapies.