Celgene Manager, Vendor Operations in Summit, New Jersey


Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, ​quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.

Position Overview:

The Manager supports the successful operation of outsourced operations at multi-use sites throughout North American Region. The individual manages and oversees multiple large-scale vendor operations and services accomplishing excellent customer service and execution.

Essential Functions:

Manages site support service operations to ensure optimal function, aesthetics and condition at North American Regional sites, provide supplemental tactical support to other regional sites, as needed.

  • Manage support and outsourced staff and vendor functions associated with the proper operation of site support services, including but not limited to: shipping and receiving, janitorial, cafe and food service, pantry and vending operations.

  • Manage Fitness Center operations and related staff and vendor provided functions.

  • Manage Health and Wellness related staff and vendor provided functions.

  • Manage vendor performance and oversight by establishing, measuring, and acting upon Key Performance Indicators and Service Level Agreements.

  • Assures colleague engagement by supporting surveys, feedback, focus groups and committees in relation to all services provided.

  • Assures high levels of customer service and support while managing within contractual and budgetary constraints.

Manages site Health and Wellness Service operation and execution.

  • Manages outsourced staff supporting Nurse and Nurse Practitioner Services.

  • Oversee execution of onsite health screening and services including but not limited to, blood drives, flu clinics, mammography screening, and health fairs.

  • Oversee operation of health and wellness services spaces including nursing locations, wellness and mother’s rooms, and prayer rooms in cooperation with Facilities.

  • Partner with Human Resources to assure proper execution of all program requirements.

  • Assure proper communication and knowledge of all program to regional colleagues.

Provides business process and administrative task oversight for all vendor services

  • Performs contract management including scope of work, cost assessment, and documentation.

  • Assists with vendor service contracts including coordinating the RFI/RFQ/RFP process, pricing and service negotiation, scope of work, as well as coordinating work schedules

  • Collaborates with Legal and Strategic Sourcing to ensure corporate and vendor contract terms are established and met

  • Processes Purchase Orders within established budgets.

  • Processes timesheets, services reviews, and invoices ensuring proper charge and payment.

Effectively leads, manages and develops staff.

  • Oversees direct full time and contract staff on day to day assignment of work. Executes and directs work within and through the electronic work order system by approving, assigning and properly closing / reviewing work.

  • Leads, coaches and develops internal staff to enhance their growth potential. Provides clear direction and priorities; clarifies roles and responsibilities; accurately assesses strengths and development needs of staff; gives timely, specific feedback and helpful coaching; provides challenging opportunities for development

  • Manages all employee performance / development goals; completes required employee assessments and provides corrective feedback when necessary

  • Reviews and approves all time sheets for hourly staff

  • Manages all internal and external contractor staff within area of responsibility

Promotes and maintains compliance with corporate, safety, security and regulatory policies.

  • Ensures compliance with all state, local and company policies, rules and regulations relating to safety, security and environmental protection.

  • Ensures adherence to and improvement of all safety procedures and hazard communication

  • Ensures compliance with corporate and site security access and control policies

  • Provides direction with all training requirements to ensure compliance including review and approval of staff training curriculums. Ensure self and staff receive the appropriate training level for role.

Required Competencies-Knowledge, Skills, and Abilities:

Knowledge, Skills & Abilities:

  • Outstanding customer service skills

  • Experience coordinating outsourced services in support of facility and corporate operations, maintenance and ancillary programs

  • Firm understanding of building and facility services and site operations

  • Knowledge of local, state and federal laws and requirements.

  • Experience with departmental capital and expense budget forecasting and management

  • Strong written and verbal communication skills along with solid presentation skills. Proficient at writing well-formulated emails, notifications and reports.

  • Ability to effectively communicate with employees, contractors and vendors. Experience with technical writing and document development / generation.

  • Excellent interpersonal skills with experience dealing with a diverse workforce.

  • Strong multi-tasking ability in conjunction with proven organizational skills. Ability to organize assigned tasks in a high paced environment and concurrently monitor tasks / assignments with others that may impact timely completion. Ability to effectively manage multiple tasks and activities simultaneously. Excels at meeting schedules and timelines.

  • Basic proficiency in computer skills including Microsoft Office Suite – Word, Excel, PowerPoint and Outlook and the ability to learn new software, such as enterprise business, building management, security, and maintenance management systems.

  • Basic knowledge of FDA / cGXP environments and associated compliance regulations

Education & Experience:

  • BS in Business, or equivalent degree, or 15 years of relevant experience.

  • Minimum of 10 years in corporate facility, or equivalent operational experience.

  • Minimum of 3 years experience in managing outsourced operations and services


Celgene is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Celgene complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Celgene in the U.S.COMMITTED TO IMPROVING THE LIVES OF PATIENTS WORLDWIDE

At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients. Our vision as a company is to build a major global biopharmaceutical corporation while focusing on the discovery, the development, and the commercialization of products for the treatment of cancer and other severe, immune, inflammatory conditions.

“At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients.”

There are more than 300 clinical trials at major medical centers using compounds from Celgene. Investigational compounds are being studied for patients with incurable hematological and solid tumor cancers, including multiple myeloma, myelodysplastic syndromes, chronic lymphocytic leukemia (CLL), non-Hodgkin’s lymphoma (NHL), triple-negative breast cancer and pancreatic cancer. As committed as we are to clinical accomplishment, we are equally committed to patient support, which is a guiding principle at Celgene. We believe all who can benefit from our discoveries should have the opportunity to do so. Celgene puts patients first with industry-leading programs that provide information, support and access to our innovative therapies.