Celgene Order Management Specialist in Summit, New Jersey
Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.
ORDER MANGEMENT SPECIALIST
Responsibilities will include, but are not limited to, the following:
Creation of phone, email, and faxed product orders in the appropriate database
Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility
Verify pharmacy product eligibility for risk managed product orders using the risk management system
Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order
Documenting and submitting orders that require outbound follow up
Creating Return Material Authorizations for direct, third party returns, and sample returns.
Creation and mailing of patient return authorizations and outbound packages
Weekly rotation of duties – Order Verification, Phone Orders, and OM Mailbox management
Processing and appropriate inter-departmental notification / escalation of product complaints
Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve
Required to maintain knowledge of company products
Responsible for a general understanding and proficiency in all database functionality
Assist with special projects as needed
Attend assigned training as scheduled and complete quizzes as required
Ability to effectively communicate with both internal and external customers
Maintain a diminutive error rate
Must have a bachelor’s degree (or degree in progress)
Call center and Data Entry experience a plus
Ability to work independently and excellent attention to detail
Must complete all job responsibilities in an accurate and timely manner
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite (Excel, Outlook, Power Point, Word)
Prior Oracle experience preferred
Data entry experience in a telecommunications environment preferred
Celgene is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Celgene complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Celgene in the U.S.COMMITTED TO IMPROVING THE LIVES OF PATIENTS WORLDWIDE
At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients. Our vision as a company is to build a major global biopharmaceutical corporation while focusing on the discovery, the development, and the commercialization of products for the treatment of cancer and other severe, immune, inflammatory conditions.
“At Celgene, we seek to deliver truly innovative and life-changing drugs for our patients.”
There are more than 300 clinical trials at major medical centers using compounds from Celgene. Investigational compounds are being studied for patients with incurable hematological and solid tumor cancers, including multiple myeloma, myelodysplastic syndromes, chronic lymphocytic leukemia (CLL), non-Hodgkin’s lymphoma (NHL), triple-negative breast cancer and pancreatic cancer. As committed as we are to clinical accomplishment, we are equally committed to patient support, which is a guiding principle at Celgene. We believe all who can benefit from our discoveries should have the opportunity to do so. Celgene puts patients first with industry-leading programs that provide information, support and access to our innovative therapies.